Terms of Service Agreement

This Privacy Policy governs the manner in which Heavenly Flan collects, uses, maintains and discloses information collected from users (each, a “User”) of the heavenly-flans.com website (“Site”). This privacy policy applies to the Site and all products and services offered by Heavenly Flan.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, place an order and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number,

Users may, however, visit our Site anonymously.

We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

Heavenly Flan collects and uses Users personal information for the following purposes:

  • To improve customer service
    Your information helps us to more effectively respond to your customer service requests and support needs.
  • To personalize user experience
    We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
  • To improve our Site
    We continually strive to improve our website offerings based on the information and feedback we receive from you.
  • To process transactions
    We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
  • To administer a content, promotion, survey or other Site feature
    To send Users information they agreed to receive about topics we think will be of interest to them.
  • To send periodic emailsThe email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

Order Cancellation Policy

To change, postpone or cancel your order is not a problem.  Just give us 48 hours notice to make the changes and we will give you a full refund.  If your order needs to be canceled within 48 hours of the ship date, we will refund you 60% of the total order and keep 40% to cover our expenses.  NO CHANGES can be made without at least 24 hours notice.

Refund Policy

Like opinions, tastes differ. We are very sorry if you were expecting a less-sweet flan or a flan that looked differently than the one you received. We do not send replacement flan or issue refunds in these cases.

If you are not satisfied with your flan order, please call us at 407-834-0034. Depending on the circumstances, we may replace or refund your order. If for some reason the information given to us here at Heavenly Flan was incorrect, no refund can be given. The order can be re-shipped at the customer’s expense.

Refunds are not given for:

  • Wrong address
  • Acts of God
  • Problems not related to or caused by Heavenly Flan
  • Not following handling and thawing instructions
  • An order sent to someone who is out-of-town
  • Arrival time on day of delivery.

Changes to this Terms of Service agreement

Heavenly Flan has the discretion to update this TOS agreement or policy at any time. When we do, revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Heavenly Flan
1076 West SR 436 Suite 1150 Altamonte Springs, FL 32714


Rev. 11/2015